Returns
We know that online shopping can be difficult - if you are unsure about what size to order, we recommend only purchasing one T-shirt to ensure the fit.
We're excited to offer online returns and exchanges* via our Returns Portal.
*Online exchanges are limited to size or colour swap only. To exchange your t-shirt for a different style, please choose the Store Credit option at the time of return.
PLEASE NOTE:
- All items must be returned in original, brand new condition, with all tags attached and within 14 days from the date of delivery. There must be no smells of perfumes, washing powders or any makeup/fake tan marks. If your return does not meet these requirements, it will be returned to the sender at the customer's expense. We reserve the right to DECLINE any return if the item/s do not meet ALL return conditions.
- Once an order has been processed, we are unfortunately unable to make any changes or cancel an order.
- Returns within Australia are $9.95AUD. You can pay for your return label via our portal here.
- If not returning via our returns portal, all items must be returned using a trackable courier or registered post. Returns will not be accepted without the return tracking number provided by the customer, as we cannot accept responsibility for items lost in transit to us.
- Refunds are only accepted for faulty items, and proof of the faulty items must be provided to our customer care team prior to sending it back,
- Please be mindful to check sizing and fit info before purchase. All sizing, fabrication and care instructions are available in the product descriptions.
How to Request a Return:
Returns are super simple, just head to our portal and complete your return here: makuthelabel.com/apps/returns
REFUNDS
Refunds can not be completed via the portal, If you receive your item and believe that it is faulty please let us know immediately via our contact form and we will organise a replacement or refund. Please note that if it is clear that the washing instructions have not been followed then we will not be able to offer a refund. Please follow these carefully.
Additional Notes.
We greatly appreciate your understanding as we strive to offer unique, high-quality designs made just for you. Please remember that we are people on the other side of this email and doing our best!! If you have any questions or concerns, don’t hesitate to reach out. We’re here to help!
All SALE items or any reduced items in any sale or promotion are FINAL SALE and not eligible to be returned for an exchange, credit note or refund under any circumstances - note this doesnt include the welcome discount code.
Shipping
We now officially ship all of your tees from right here in Melbourne.We ship internationally - Please refer to check out for shipping rates for your country.
Thank you for supporting Maku!
Thank you! :)
